The client’s challenges were addressed by the iterative process of building dedicated solution.
Product structure and its business goals Product development process Management Team business questions to answer
Data Source Evaluation
Understand the SaaS product cloud infrastructure Select data sources providing usage information Research data scope provided Evaluate CRM integration
Data Model Design
Analysis of source data models Data transformation and integration Data model extension with required dimensions and calculations
Design of reports that provide answers to defined business questions Reports interaction design for extensive data analysis
Reports publication into online service accessible for entire organisation Access management of particular users and roles
Daily scheduled data load maintenance Implementation of extensions and adjustments requested by the customer
Leading Swiss software consulting and procurement company that helps customers optimize their software spend. Developed a SaaS product that allows to manage software portfolio and understand and optimize cloud spend.
What is the usage of our product?
Which modules are used the most? By which customers?
What actions do our customers perform?
Are the new functionalities adopted?
We plan to deprecate a function – is it still used? Who are the users?
Which browsers and operating systems are the majority of usage?
Understand the product structure and infrastructure used to run product.
Evaluate available data sources serving usage raw data.
Evaluate CRM integration capabilities.
Deliver dashboards and reports providing complete information about customer product usage.